Refund Policy

Our approach

We want billing to be predictable and fair. This page describes when a refund is available. It does not limit any right you have under applicable consumer-protection law that cannot be excluded by contract.

Subscription plans

Unless required by law:

• fees already paid for the current billing period are non-refundable if you cancel partway through it; your plan remains active until the end of that period
• if you were charged in error (e.g. duplicate charge, billed after cancellation), contact contact@priinteve.com within 30 days for a full refund of the erroneous charge
• if the service is unavailable for a sustained period due to a fault on our side, contact us and we will review a partial credit or refund on a case-by-case basis

Physical NFC cards / hardware

If you ordered a physical card or hardware:

• Damaged or defective on arrival: contact contact@priinteve.com within 7 days of delivery with photos; we will replace it or refund the hardware cost.
• Change of mind: contact us before the order ships; once a personalised card has been produced, it generally cannot be returned for a refund, since it is made to your specification.
• Shipping fees, where charged, are non-refundable once an order has shipped, except where the return is due to our error or a defective product.

How refunds are issued

Approved refunds are issued to the original payment method via our payment processor and can take several business days to reflect, depending on your bank or card issuer.